Our Compliance Commitment
RealGenie is built with UK regulatory compliance at its core. Every AI output is checked against UK regulations before delivery.
Regulatory Frameworks
RICS Alignment
Our valuation methodology follows RICS Red Book principles:
- Minimum 3 comparable properties per valuation
- Evidence-based analysis using verified data sources
- Transparent methodology disclosure
- Quality gates with human review for low-confidence results
Important: RealGenie provides AI-generated indicative valuations. These are NOT formal RICS Red Book valuations. For official valuations, consult a RICS-qualified surveyor (MRICS/FRICS).
UK GDPR & Data Protection
- All data stored in UK (AWS eu-west-2, London)
- Encryption in transit and at rest
- Data Processing Agreements with all sub-processors
- Right to erasure supported
- ICO registration: Pending
See our Privacy Policy for full details.
PECR (Electronic Communications)
- Consent verified before marketing messages
- Unsubscribe link in every message
- Quiet hours enforcement (21:00–08:00 UK time)
- Frequency caps to prevent over-communication
Equality Act 2010
All AI-generated content is automatically checked for discriminatory language across all 9 protected characteristics. Non-compliant content is blocked or auto-corrected.
CAP/ASA Advertising Standards
Property listings are checked for:
- Unsubstantiated claims and superlatives
- Price accuracy verification
- Misleading descriptions
- AI-generated content labelling
Data Security
TLS/SSL encryption for all connections
AES-256 encryption for sensitive data at rest
EU-West-2 (London) data residency
Regular security reviews
Access controls and audit logging
Standard Contractual Clauses for international transfers
Sub-Processors
| Service | Purpose | Location | DPA |
|---|---|---|---|
| AWS | Infrastructure & storage | UK (eu-west-2) | Yes |
| Anthropic (Claude) | AI processing | USA (SCCs) | Yes |
| Google (Gemini) | AI & calendar | USA/EU (SCCs) | Yes |
| Twilio | SMS & WhatsApp | USA (SCCs) | Yes |
| Brevo | Email delivery | EU | Yes |
| Microsoft | Calendar & Outlook | USA/EU (SCCs) | Yes |
| Zoho | CRM integration | USA/EU/IN | Yes |
| Stripe | Payments | USA/EU (SCCs) | Yes |
Contact
For compliance enquiries: compliance@realgenie.ai